Sunday, 18 November 2012

Final Reflections on Learning: A road that never ends.



Good communications is not common sense. Through this very module, I’ve learnt that having effective communication skills require practice (a lot of practice), patience, confidence and an appropriate dose of self-righteousness.

What I really appreciate about this module was that the preparations for peer teaching and the group proposal serve as excellent platforms for us to constantly apply what we’d learnt. Every discussion or meeting was an opportunity for us to practice good communications.

The idea of working with complete strangers was definitely intimidating. While the good thing was that we could assess each other’s opinions without biasness or prior judgment, I guess we all had to be more patient so as to break the barrier and get used to our individual working styles. Each presentation has a different challenge but one thing consistent was that, good communications form the basis of good group dynamics.
While people tend to forget that listening is also another important aspect of effective communications, I felt that listening to my group members’ thoughts and opinions was the reason why we managed to complete the given tasks within a short period of time. This is especially true for my group project. We had to come up with plausible solutions on the issue of low fertility in Singapore and thus, there was a need for us to listen to each other’s view carefully so as to ensure that we are not heading towards too many different directions. 

Through the active process of listening and speaking, my group members (both groups) became more supportive of each other and I felt more confident of myself. These good group dynamics would not have been possible without effective communication.

I have always been a firm believer that what you say and how you speak reflect on who you are as a person. However, as I watch my classmates gave their presentations, I realized that it works both ways. Our personalities and the experiences we accumulated do affect how we communicate as well.

Like many of my classmates, I signed up for this module alone. I was apprehensive at first, especially when the assessment for this module is project-based. But, clearly, my fear was unfounded. I’ve made new friends who gave me new perspectives. I am glad that I took this module and I really appreciate the constructive comments that my classmates gave on my performances. 

As the saying goes, “Nothing is ever forgotten even if you don’t remember them,” what I’ve learnt through this module will remind me, consciously or subconsciously, the importance of effective communication. 

Much thanks and lots of LOVE!

Thursday, 8 November 2012

Thoughts and Reflection: Oral Presentation



Aside from my A’Level oral presentation, I really can’t remember when was the last time I spoke in front of a small crowd. So I have to say, the peer teaching session and the oral presentation gave me two great opportunities to brush up on my (rusty) presentation skills.

Our group took on the topic of low fertility rate in Singapore. I was really enthusiastic on the project because it is a current and pertinent issue in Singapore and most importantly, working on the topic made me think of the plans I have for my future. My group members were cooperative and we worked well together, making everything easier.  

Through the presentation I think my group gave a proper summary on our project proposal. However, I felt a tinge of disappointment on my own performance during the presentation. I felt extra nervous and because of that, my mind wasn’t as focused. There were moments where my mind went blank and I could not remember what was in the next slide. I came up with three reasons for my underperformance.

1.       I was not familiar with my script.
2.       It was difficult for me to link my script and my presentation slides.
3.       I had this ‘premonition’ that I would not do well for the presentation.

For the first and second reasons, all I can say is that, I did not rehearse enough. While I crafted the script and slides well beforehand, I started practicing only a couple days before the presentation. Also, I think my slides were a little too wordy and thus it was difficult for both the audience and I to fully digest the information within a limited period of time.

Perhaps I knew I was unprepared, I had this gut feeling that I would not do well for the presentation a few days before. The worst thing was that I stuck to the feeling. Hence, I began the presentation with a wrong end in mind. The law of attraction worked for me, but it worked in the reverse manner.

I tried listening to myself during the presentation. I thought I could improve on my grammar and sentence structure so as to sound more professional. I refrained from using repeated words and phrases while writing my script, but during the presentation, I was quite sure that certain words were overused. I think this is something I should look out for.
I admit, there were glitches here and there while I was speaking. However, I feel that on the whole, my speech delivery was smooth, and I had appropriate voice projection.

The major takeaway I learnt from the oral presentation was the importance of being yourself. During the peer teaching, I felt a lot more comfortable and confident. For the oral presentation, the tone was more formal and in addition to my lack of practice, I found it difficult to feel comfortable and to maintain the train of thoughts.

The project and oral presentation served as good distractions away from my heavy core modules, but now, I am just glad that we are done with them.  
              

Sunday, 7 October 2012


Evaluating Intercultural Knowledge and Competence

I would like to begin my post with a short personal experience on the topic.
Three years ago, I made an insensitive remark while I was working backstage in a school musical production. My crew in-charge was a well-liked Malay geography teacher. During our break, we were commenting on the appearance of our school’s uniform. Without thinking, I spurted out, “the combination of the school’s polo shirt and skirt made us look like ITE students.” Almost immediately, the smile on the teacher’s face was replaced with a frown and I knew I said something I shouldn’t have.  Till today, the memory of this incident remain etched in my head and because of this incident, I learnt to be more sensitive and cautious with my words.

People begin to realize the importance of intercultural knowledge and communication as the world steps into the age of increasing globalization, but, being born and bred in a multi-racial nation like Singapore, intercultural knowledge should be something innate to us; it should be something we (Singaporean) all have to be imbued with.

Through the years of education and various global experiences, I learnt new skills and knowledge. This blog post serves as a good opportunity to evaluate my current level of intercultural knowledge and competence that I developed through the growing years.

Cultural Self-Awareness and Knowledge of Cultural Worldview Frameworks
I would like to say that culture, is simply a way of life shaped by a common set of beliefs and values. Like any other Chinese, I understand the importance of hard work and filial piety. Likewise, my friends from other ethnic groups and nationalities practice different values and beliefs deemed important to them. I would rate myself 1 or 2 out of 4 for cultural self-awareness. This is because, while I acknowledge that cultural differences are inevitable, there are moments when I find myself making judgments unconsciously. Stereotypes are never good representations of different cultural groups but, there are times when I feel that they reflect certain truths even though I don’t say it. This is a terrible mistake on my part and I am trying to improve my attitude and be more understanding to the differences.

I am fortunate to be able to travel overseas. The past travelling experiences had given me valuable insights to different cultures in the world. I know it may seem a little contradictory, but I am receptive to different cultures when I travel. During the summer vacation this year, I attended a summer program in China and I spent six good weeks there. During the trip, I learnt some history, beliefs and values of the native Chinese and this new knowledge had allowed me to better appreciate the native Chinese culture. Thus, for this aspect, I would give myself 2 out of 4.  

Empathy, Verbal and Non-verbal Communication
While I am receptive to different cultures when I travel, I have to say, it is difficult for me to empathize and interact with people of difference nationalities using different world views and perspectives. This is perhaps due to my lack of knowledge and understanding on the culture itself. Personally, I feel that the ability to empathize and identify with people of different cultures require a significant amount of time and constant interaction. Knowing something is different from understanding something. In my case, I do know that factors like history, socio-political influences, religious beliefs and values shape different cultures, but I do not have sufficient experiences to fully understand them.

Different cultures give rise to different verbal and non-verbal communication styles. I would say that I can recognize these verbal and non-verbal communication differences and I put in the effort to minimize the misunderstandings and conflicts caused by these differences. For example, during my stay in China, my friends and I interacted with many of the locals and we attempted to integrate better by changing the way we communicate (ie. Incorporating their slang, use local greetings and refraining the use of certain Chinese phrases that are common to us but deemed rude to them).

For now, I find it difficult to understand and identify with people of different cultural backgrounds without comparing it to my own culture. I rate myself 2 out of 4 for both aspects. Good intercultural skills and communication requires a good knowledge on the culture, practice and experiences and I try my best to acquire these skills.

Curiosity and Openness
I like to travel and I like to gain new perspectives. I am aware of my own judgments but I make sure that I do not allow these judgments to hinder my experiences. In addition, I make a point to value differences. What I gained or learn from new cultural experiences, I try to apply them whenever possible so as to have different takes on life. Thus, I would give myself a 2 or 3 out of 4 for curiosity and openness.

Intercultural knowledge and competence serve two purposes. It bridges understanding and tolerance between people of different races, nationalities and religions. Also, it serves to enrich one’s values and experiences.  If everyone exercises some form of intercultural knowledge and communication, we would be able to accept and better understand cultural differences.     

Saturday, 15 September 2012

Application Letter


Application Letter

Cheo Yi Fen Bernice
Beshan Street 7A
Singapore 123456
Phone number: 99999999

14th September 2012

Hiring Manager
Ministry of Education, Singapore
1 North Buona Vista Drive
Singapore 138675

Dear Hiring Manager,
RE: Application for Allied Educator (Counselling) Position under the Ministry of Education

I am writing to express my keen interest in the Allied Educator (Counselling) position that is listed under the Ministry of Education teaching career positions listing.

The Ministry of Education aims to facilitate our students to discover their own talents, to realize their full potential and to develop a passion for life-long learning. Aside from the academic curriculum, MOE also ensures that support will be provided for students with social, emotional and behavior concerns.  I would like to be part of this strong education system as an Allied Educator (Counselling) to nurture and develop our young generations so as to produce more outstanding students to lead Singapore to an even brighter future.

I will graduate in June 2014 from the National University of Singapore with a Bachelor of Science (with specialization in Biomedical Science) degree. Modules in the university had provided me with the academic knowledge and support in the field of biomedical science and it has also equipped me with good communication and interpersonal skills in both verbal and written forms.

As shown in my resume, I have had several job experiences. Working at CBS Interactive and Universal Studios Singapore served to improve my communication and critical thinking skills as the working environments were dynamic, active and people-oriented. In addition, I was involved in two community-based programs, the Junior Reading Ambassador hosted by NLB and an overseas CIP when I went on exchange to Hong Kong in 2008. Both programs required me to work with children and teenagers as I facilitated in various English activities that involved them. Both community projects gave me the opportunity to develop my interpersonal skills and I grew to be more empathetic as I had to interact with students of different ages and family backgrounds. As a private tutor I gained greater insights to the current education curriculum and most importantly I realized that healthy social and emotional developments play direct roles in supporting the student’s academic endeavors.   

I enjoy working alongside with students and with the combination of my academic training, job experiences and community project involvements, I believe that I will make a valuable contribution to the board. I have attached my resume for your perusal. I can be contacted at +65 9999-9999 (mobile) or xxxxx@gmail.com (email) Thank you for your consideration. I would appreciate the opportunity to meet with you for an interview.    

Sincerely,
Cheo Yi Fen Bernice

Resume

RESUME 

CHEO YI FEN BERNICE (MS)                                              
Beshan Street 7A Singapore 123456                                                  
Mobile: +65 9999 9999    E-mail: xxxxx@gmail.com         
                                                                                                                                      
                                                                                                                                                                 

PROFILE
Forward-looking and meticulous in given tasks. Able to gain personal credibility from teachers and peers for being responsible and reliable. Fluent in both English and Chinese.

EDUCATION
National University of Singapore                                                                       Aug 2010-Present
§  Undergraduate
§  Pursuing Bachelor of Science (Life Science)

Serangoon Junior College                                                                                 Jan 2008-Dec 2009
§  GCE ‘A’ Level

Balestier Hill Secondary School                                                                        Jan 2004-Dec 2007                    
§  GCE ‘O’ Level

WORKING EXPERIENCE
Private Tuition Teacher                                                                                     Jun 2011-Present
§  Upper Primary Science
§  Lower Secondary Mathematics and Science
§  Pre-school Chinese language

CBS Interactive
Telemarketer                                                                                                        May 2010-Jul 2011      
§  Conducted phone interviews with IT or Corporate Decision makers
§  Generated qualified leads and sales opportunities

Universal Studios Singapore
Attraction Crew                                                                                                    Dec 2009-Jun 2010      
§  Operation of ride and technical control
§  Customer Service (Guest Interactions)
§  Trained in ride evacuation procedures

Fugro Singapore
Data processing assistant                                                                                       Apr 2010-Jul 2010
§  Managed data processing duties
§  Managed administrative tasks

Ang Mo Kio Family Clinic     
Clinic Assistant                                                                                                     Nov 2007-Dec 2007
§  Managed administrative tasks
§  Assisted in prescribed drug dispensing
§  Provided efficient services to patients


ACHIEVEMENTS / CONTRIBUTIONS
Serangoon Junior College                                                                                 Jan 2008-Dec 2009
§  Appointed as a student leader (Asst. Class Representative)
§  Edusave Award for Achievement, Good Leadership and Service 2009

Balestier Hill Secondary School                                                                        Jan 2004-Dec 2007
§  Appointed as a student leader
§  Prefectorial Board Executive Committee Member (Parade Head)
§  Organized School Events (School Orientations and Entrepreneurship Week)
§  Friend of Singa (Merit Award)
§  Edusave Award for Achievement, Good Leadership and Service Award 2007


NON-ACADEMIC ACTIVITIES
National University of Singapore                                                                       Jun 2012-Aug 2012
§  Summer Programme at Suzhou, China

SRJC Podium Member                                                                                      Jan 2008-Dec 2009
§  Debater
§  Events Organization Committee member
§  Participated in NTU Model UN Event
§  Facilitator in the Junior Reading Ambassador Programme hosted by NLB
§  Participated in the school exchange program to Hong Kong.

Balestier Hill Secondary Chinese Orchestra                                                    Jan 2004 – Dec 2007
§  Active member
§  Participated in Overseas Cultural Exchange Programmes
§  Represented School at National Level (SYF)


Sunday, 9 September 2012

Resolving Interpersonal Conflict


Interpersonal conflict is a prevalent and inevitable experience in everyone’s lives. Given the prevalence of the ‘phenomenon’, it should be natural for us to develop different skills to overcome the difficult situations. Yet, there seem to be times where many of us, with our different priorities, unconsciously overlook the escalating interpersonal conflict as we strived to get our own things done.

During my holidays, I interned in a geotechnical lab. I was assigned to the lab data processing team. While I did not have any issues with my direct supervisors, the lab director seemed to have kept a bad impression of me. She did not express her impression verbally and directly but I can feel the ‘tension’. I am not ignorant but I really have to say, I don’t know why. I got really stressed up and so I tried many ways to change that impression. I worked over-time, I tried to work faster and proof-read vigorously, and whenever possible, I submitted my reports early.

Well, I thought that might have salvaged something or at least improved her impression of me. Apparently, it did not work well because when I ended my internship, she said, in a diplomatic way, that I was not serious in my work. I felt so maligned and misjudged because during the internship, I saw her only thrice; on the first day I reported to work; once when I was printing documents in the photocopy room and once when I was refilling my cup at the water cooler. She may have been too busy to notice but I felt frustrated because those three unproductive moments seemed to have overshadowed my hard work.

I describe my experience as a form of interpersonal conflict because the outcome was a result of our miscommunication or rather no communication. Although I wished that she'd told me earlier but it is also my fault when I did not take the initiative to ask her what I did wrong. Things might have been different if I actually plucked up my courage to clear the air.

I am sure some of us will face a similar situation in the near future, so to my friends who are reading this, how will you handle the situation differently? Share some tips with me please!  

Friday, 24 August 2012

Why I Need Effective Communication Skills.


Communicating is a complex, two-way interaction or process. In my opinion, the complexity lies in the fact that multiple interpretations can be derived from the given speech. The message may not be transmitted or received with its original intention and meaning.

My initial understanding of effective communication is mainly how a person speaks and presents himself or herself. I always thought that anyone who speaks and writes well is one with good communication skills. However, the first three sessions of the module had proven me wrong. Through the presentations that my peers gave during lessons, I realized that having good listening skills is also crucial to communicating effectively.
Good listening skills would enable me to capture more accurate information and thus, it would allow me to make sound decisions based on the transmitted information. It flows. When I listen better, I understand better and it would make communication easier.  

Human are natural social creatures. We communicate and interact and through these processes, we define ourselves. I like to leave good impressions and I would like to portray myself in a way that I want others to see, thus having good communication skills would be the first step to take.  

Not forgetting, my graduation approaches. Job applications, writing resumes, interviews and job probation are all inevitable processes I have to go through. Everyone will strive to stand out so as to increase their chances of getting the job. I am no exception. Mostly importantly, what I want to take home from the module would be the ability for me to present myself not only professionally but also truthfully. I may not have outstanding academic or extra-curriculum records to boast but I do want to prove others that I have other qualities. Hence, having effective communication skills would allow me to present myself well so that people can judge me in a way that I want them to.